Shipping times are set by the individual seller and are specified at the
bottom of each listing. This is the period within which the seller will
ship your item. Actual delivery times may vary depending on the method of
shipping, carrier, etc. For further information about shipping, please
contact your seller directly.
Contacting the seller: If you are a registered user, you can use the 'send message' or 'contact' link on the item or profile page. Registered and guest buyers can find the seller's direct email address in the 'thank you for your order' email. Remember that this email is sent from firstname.lastname@example.org but do not reply to this email address - you will need to use the seller's email address, which you will find in the body of the email.
When your item has been shipped your seller should update the shipping status of the order, and you will receive an automated email telling you it’s on its way. If you are a registered 1On1Market.com user, you can also check the shipping status in your dashboard area (Select 'Your Account' from the dropdown menu underneath your username at the top of the screen and then click on “Your purchases”).
If you haven’t received your item after a few days please contact
the seller (please allow longer for international orders). If you do not
hear from the seller within 2 days, please contact 1On1Market.com admin via
the Helpdesk and we will contact the seller for you.
In the rare event of a shop not delivering the goods, we recommend that you cancel the order and request a refund from the seller. If the seller is unresponsive or non-compliant, you should claim for a refund via Paypal. For more information see the Paypal help page on Claims and disputes. Please note that disputes can only be opened within 45 days of the date of payment. Please make sure you report the seller to 1On1Market.com too, so we can take action.