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kbb1 How do I contact the seller about an item or order?

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On 1On1Market.com, you are buying directly from an individual seller who is usually the owner of the product that they are selling (unless they are a commercial supplies seller).

Question about an item

Please contact the designer/seller directly if you have a question about an item on the site, such as:

  • Do you have more of this item available?
  • Can you ship to my country?
  • Do you offer gift wrapping

You can do this by clicking the ‘Send message’ or ‘Contact’ link on any listing page, or the 'Contact' link on their Shop page. Please note that you will be prompted to log in or register with 1On1Market.com.

Question about an order

If you have placed an order and have a question, e.g.

  • Where is my order
  • When will my order be shipped?
  • My order hasn't arrived
  • My order has arrived damaged or broken
  • I've received the wrong item

Please email the seller directly first of all, as they are best placed to rectify any issues. You should have received a confirmation email containing the seller's email address when you placed your order on 1On1Market.com.

If the seller does not respond to your email(s), please contact 1On1Market.com Support here through our Helpdesk or email us at support@1ON1Market.com and we'll do our best to help.

Please also contact the seller directly if you would like to:

  • Ask about a particular product or it’s availability
  • Inquire about your order
  • Organize a cancellation, return, refund or replacement

See also:
How do I cancel my order, return an item or ask for a refund?

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